If you've noticed charges from Sprizzy on your bank statement without actively initiating new campaigns, it's likely due to the "Auto-Promotion" feature being enabled in your account. This feature is designed to automatically create a new campaign for each new video uploaded to your YouTube channel, ensuring your latest content gets promoted without delay.
Turning Off Auto-Promote
To disable the auto-promote feature and prevent automatic campaign creation and charges:
- Log in to your Sprizzy account.
- Navigate to the "Auto-Promote New Videos" page.
- Find your channel listed on this page and click on your channel's name to access its settings.
- Click "Disable Auto-Promote" to turn off the automatic promotion of new videos.
Please follow the visual guide above to successfully disable the auto-promote feature. This will stop automatic campaigns from being created and charged to your card for each new video upload.
Refunding Payments from Auto-Promote
If you wish to refund payments from auto-promoted campaigns or any unused funds, please follow the detailed steps provided in our support center:
» How do I process a refund of unspent funds?
This guide will walk you through the process of securing a refund for any promotions that were automatically initiated by the auto-promote feature.
Need Further Assistance?
If you encounter any issues while attempting to disable auto-promote or processing a refund, or if you have any additional questions, our support team is ready to assist you. Please reach out through our support center for personalized help.
Remember, the auto-promote feature is optional and can be turned on or off based on your promotional preferences and needs. We're here to ensure your experience with Sprizzy is both successful and tailored to your channel's growth goals.