If you've recently ended an existing campaign and immediately created a new one, you might notice that the funds from the old campaign haven't appeared in your Sprizzy account wallet yet. This situation occurs because there's a 10-minute delay as we reconcile the final Google Ads spend for your ended campaign. During this time, the funds from the concluded campaign are not yet visible in your account. If a new campaign is created before this 10-minute window has passed, our system may prompt you for an additional payment due to the temporarily unavailable funds.
What should I do if I'm charged again under these circumstances?
If you find that you've been charged again due to the timing overlap, don't worry. You can easily process a refund for the funds that were moved into your account wallet after the 10-minute reconciliation period via your "Payment History" page.
How can I avoid this issue in the future?
To prevent this from happening in the future, we recommend waiting at least 10 minutes after ending a campaign before starting a new one. This brief wait ensures that all funds from the concluded campaign are correctly reconciled and available in your Sprizzy account wallet, eliminating the need for an additional charge when creating a new campaign.
For any further questions or assistance, please feel free to reach out to our support team.