Please note: If you initiated a refund within 24 hours of the payment, the transaction would be voided rather than refunded. Voided transactions will show as "pending" on your statement but will disappear within 1-2 business days. In this scenario, a credit will not appear on your statement as the sale was prevented from going through.


While refunds are processed immediately by Sprizzy, it'll take anywhere from 3-7 business days before your bank or credit card account shows the refund.


All refunds will be sent back to the payment method of your original payment.  If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account.


If you have any questions or if you have not received your refund after 7 business days, please contact your bank or credit card issuer.


If you're looking to process a refund, please see this article.
Learn more about voided transactions versus refunds.