Billing

How do I process a refund of unspent funds?
How to process a refund of funds in a campaign: If you'd like to refund funds that are currently added to a campaign, follow these steps: 1. Click the...
Fri, 21 May, 2021 at 3:52 PM
I was charged more than once.
While it may appear that you were changed twice, only one payment will "settle" to your statement; the other payment will disappear. When you ...
Mon, 19 Apr, 2021 at 5:58 PM
Where is my refund?
Please note: If you initiated a refund within 24 hours of the payment, the transaction would be voided rather than refunded. Voided transactions will show a...
Tue, 20 Apr, 2021 at 7:25 PM
I ended a campaign recently but don't see the funds in my account wallet.
If you ended a campaign and plan to use the funds to promote a new video, please allow 10 minutes for the funds to move to your account wallet.  This time i...
Mon, 19 Apr, 2021 at 10:55 PM
What payment methods do you accept?
Currently, we accept all major credit cards as well as PayPal. We will soon support both Apple Pay and Google Pay.
Mon, 19 Apr, 2021 at 6:44 PM
My payment was not successful but I see a pending charge on my statement
If your card is repeatedly getting rejected by Sprizzy, yet your statement shows "pending" charges, these charges will disappear within a few days...
Tue, 27 Apr, 2021 at 6:13 PM
I paid for a campaign but I don't see it in my account
This is usually the result of unknowingly having 2 accounts with Sprizzy and logging into the wrong account.   Please verify you are logging into the co...
Tue, 27 Apr, 2021 at 6:16 PM
Downloading Invoices & Receipts
To download invoices, please visit the "Payment History" section of your account.  Here, you can download an invoice by clicking the "downloa...
Thu, 29 Apr, 2021 at 3:52 PM
I was asked to verify my credit card/ID
Sprizzy works with third-party fraud detection companies to prevent fraudulent payments to the Sprizzy platform.  However, sometimes legitimate payments ar...
Tue, 11 May, 2021 at 4:00 PM