My payment was not successful but I see a pending charge on my statement : Help Desk

My payment was not successful but I see a pending charge on my statement Print

Modified on: Tue, 27 Apr, 2021 at 6:13 PM

If your card is repeatedly getting rejected by Sprizzy, yet your statement shows "pending" charges, these charges will disappear within a few days. What you are seeing is called a pre-authorization charge, and it is not a charge that will "post" to your statement.

In most cases, your bank/credit card company is flagging the charge as potential fraud. Please check for any emails/texts from them, or contact them to let them know the payment is safe. After that, you should be able to submit the payment successfully.

Example of how a pre-authorization charge can appear as pending on a statement. These payments will disappear within a few days.

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My payment was not successful but I see a pending charge on my statement Print

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