How do I process a refund of unspent funds?
How to process a refund of funds in a campaign: If you'd like to refund funds that are currently added to a campaign, follow these steps: 1. Click the ...
Fri, 21 May, 2021 at 3:52 PM
I was charged more than once.
While it may appear that you were changed twice, only one payment will "settle" to your statement; the other payment will disappear. When you ...
Mon, 19 Apr, 2021 at 5:58 PM
Where is my refund?
Please Note - For refunds within 24 hours of payment. If you initiated a refund within 24 hours of the payment, the transaction would be voided rather than...
Fri, 1 Mar, 2024 at 1:01 AM
I ended a campaign recently but don't see the funds in my account wallet.
If you ended a campaign and plan to use the funds to promote a new video, please allow 10 minutes for the funds to move to your account wallet.  This time i...
Mon, 19 Apr, 2021 at 10:55 PM
What payment methods do you accept?
Currently, we accept all major credit cards, PayPal, Apple Pay, Google Pay, and Venmo.
Thu, 29 Feb, 2024 at 10:54 PM
My payment was not successful but I see a pending charge on my statement
If your card is repeatedly getting rejected by Sprizzy, yet your statement shows "pending" charges, these charges will disappear within a few days...
Tue, 27 Apr, 2021 at 6:13 PM
I paid for a campaign but I don't see it in my account
This is usually the result of unknowingly having 2 accounts with Sprizzy and logging into the wrong account.   Please verify you are logging into the co...
Tue, 27 Apr, 2021 at 6:16 PM
Downloading Invoices & Receipts
To download invoices, please visit the "Payment History" section of your account.  Here, you can download an invoice by clicking the "downloa...
Thu, 29 Apr, 2021 at 3:52 PM
I was asked to verify my credit card/ID
Sprizzy works with third-party fraud detection companies to prevent fraudulent payments to the Sprizzy platform.  However, sometimes legitimate payments ar...
Tue, 11 May, 2021 at 4:00 PM