Help Desk

How to process a refund of funds in a campaign: If you'd like to refund funds that are currently added to a campaign, follow these steps: 1. Click the ...

While it may appear that you were changed twice, only one payment will "settle" to your statement; the other payment will disappear. When you ...

Please note: If you initiated a refund within 24 hours of the payment, the transaction would be voided rather than refunded. Voided transactions will show a...

If you ended a campaign and plan to use the funds to promote a new video, please allow 10 minutes for the funds to move to your account wallet.  This time i...

Currently, we accept all major credit cards as well as PayPal. We will soon support both Apple Pay and Google Pay.

If your card is repeatedly getting rejected by Sprizzy, yet your statement shows "pending" charges, these charges will disappear within a few days...

This is usually the result of unknowingly having 2 accounts with Sprizzy and logging into the wrong account.   Please verify you are logging into the co...

To download invoices, please visit the "Payment History" section of your account.  Here, you can download an invoice by clicking the "downloa...

Sprizzy works with third-party fraud detection companies to prevent fraudulent payments to the Sprizzy platform.  However, sometimes legitimate payments ar...