Help Desk

Campaign Questions 9

• How do I change the video used in my existing campaign/promotion?
• Does Sprizzy count/charge me for views from other sources?
• Do I get a refund if Google Ads disapproves my video?
• What types of videos will Google Ads disapprove?
• Can I promote more than 1 video at a time?

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Campaign Issues 9

• My campaign is still "Processing" (Google Ads Review) over 24 hours
• My campaign is frozen/no longer getting views.
• The total subscribers in Sprizzy doesn't match my channel
• I suspect I lost my views, subscribers, or likes generated from Sprizzy
• My campaign is "Pending Review" past 24 hours.

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Billing 9

• How do I process a refund of unspent funds?
• I was charged more than once.
• Where is my refund?
• I ended a campaign recently but don't see the funds in my account wallet.
• What payment methods do you accept?

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